Our commitment to your privacy
Adventure Finance is a business name operated by Fox Finance Group Pty Ltd. Fox Finance Group Pty Ltd respects the privacy of customers and website visitors and is committed to handling personal information in accordance with applicable Australian privacy laws. This Privacy Policy explains how we collect, hold, use and disclose personal information and credit-related information.
Information we may collect
- name, date of birth and contact details;
- residential and previous addresses;
- identification information;
- employment and income information;
- information about assets, liabilities, expenses and financial position;
- information about the finance you are seeking;
- details about vehicles, caravans, boats, equipment or other assets being financed;
- information relating to existing finance arrangements;
- information relevant to assessing eligibility for finance;
- credit-related information where permitted by law;
- communications between you and Adventure Finance;
- information submitted through our website, forms and applications; and
- technical information associated with your use of our website.
Why we collect information
- responding to enquiries;
- understanding your finance requirements;
- providing credit assistance;
- helping identify finance options;
- preparing and progressing finance applications;
- communicating with lenders and other parties involved in an application;
- verifying identity;
- complying with legal and regulatory obligations;
- managing our relationship with you;
- handling complaints;
- improving our services and website;
- fraud prevention and risk management; and
- communicating information about our services where permitted by law.
If we are unable to obtain information reasonably required to provide our services, we may be unable to progress an enquiry or finance application.
How we collect information
We may collect information directly from you when you use our website, submit an enquiry, request pre-approval, complete an application, speak with our team, provide documents or communicate with us by telephone, email, online form or another channel. Where permitted, information may also be collected from third parties involved in the finance process.
Credit-related information and Equifax
In providing credit assistance, Fox Finance Group Pty Ltd may handle credit-related personal information. We may obtain or exchange credit-related information through Equifax where permitted and with the applicable authority or consent. Consumer credit reporting in Australia is regulated by the Privacy Act 1988, including Part IIIA, and applicable credit reporting requirements.
Credit-related information may include information about credit applications, existing credit arrangements, repayment history, defaults and other information relevant to assessing creditworthiness. Additional privacy notices and consents may be provided as part of the finance application process.
Sharing information
Where permitted or required, we may disclose personal information to parties involved in providing or supporting our services, including:
- banks, lenders and other credit providers;
- Equifax and organisations involved in credit assessment where legally permitted;
- our aggregator and related service providers involved in arranging finance;
- technology, information-system and identity-verification providers;
- professional advisers;
- insurers and related finance service providers where relevant;
- government, regulatory or law-enforcement bodies where required by law; and
- other parties authorised by you.
The organisations involved in a particular finance application can vary depending on your circumstances and the finance product being considered.
Overseas processing and disclosure
Fox Finance Group Pty Ltd does not use offshore processing teams to provide its credit assistance services. We may disclose your personal information to credit providers and other organisations involved in assessing or providing your finance. Some of these organisations may use service providers or processing facilities located outside Australia.
Where your information is provided to a credit provider, that credit provider’s handling of your personal information, including any overseas disclosure or processing, is governed by its own privacy policy and applicable privacy obligations.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No electronic transmission or storage system is completely secure, and we continually review the measures used to protect information.
Access and correction
You may request access to personal information we hold about you and ask us to correct information you believe is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before processing an access or correction request.
Marketing communications
Where permitted by law, we may contact you about products, services or information that may be relevant to you. You can ask us to stop sending marketing communications at any time using the unsubscribe facility provided or by contacting us. Service-related and regulatory communications may continue where required.
Website and digital information
When you visit our website, certain technical information may be collected through cookies and similar technologies. This information may help us understand how our website is used, improve website performance, measure marketing activity and provide a better digital experience. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.
Privacy enquiries and complaints
Privacy enquiries, access requests, correction requests and privacy complaints can be directed to:
Compliance / Privacy Officer
Fox Finance Group Pty Ltd
Suite 13, The Corporate Centre
13 Norval Court
Maroochydore QLD 4558
Phone: 1300 665 906
Email: compliance@foxfinancegroup.com.au
If you are not satisfied with our response to a privacy concern, you may have the right to contact the Office of the Australian Information Commissioner or another applicable external dispute-resolution body.